This Privacy Policy describes how Money By The Mile LLC ("we," "us," or "our") collects, uses, and shares information about you when you use the MBM platform at moneybythemile.com (the "Site") and related services (collectively, the "Services"). This policy is incorporated into our Terms of Use.

By using the Services, you agree to the collection, use, and sharing of your information as described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name and email address. We require email verification before you can start a subscription.

Carrier and Business Information

You may enter information about your carrier operation, including your legal business name, USDOT number, MC number, address, and contact information. This information is used to populate your carrier profile and carrier packet documents.

Carrier Documents

You may upload business documents to the platform, including W-9 forms, certificates of insurance, operating authority documents, and other carrier documents (collectively, "Carrier Documents"). These documents are stored in a private, access-controlled location and are not publicly accessible.

Load and Trip Data

You may enter information about loads, trips, earnings, and expenses. This data is used to power the load analyzer, trip planner, earnings dashboard, and related features.

Subscription and Billing Information

We collect information about your subscription status and billing history. Full payment card numbers are not stored by MBM — they are handled exclusively by our payment processor, Stripe, Inc. We receive limited billing information from Stripe, such as the last four digits of your card, card type, and billing address.

Usage and Technical Information

We automatically collect certain technical information when you use the Services, including your IP address, browser type, operating system, and information about how you interact with the platform (such as pages visited and features used). This information is used to operate, maintain, and improve the Services.

Communications

If you contact us by email or through the Site, we collect the contents of your message and any information you provide in connection with your inquiry.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Process your subscription and payments;
• Send transactional emails, including account verification, subscription confirmations, renewal reminders, payment failure notices, and trial-ending notices;
• Respond to your support requests and communications;
• Improve and develop the Services;
• Detect and prevent fraud and unauthorized access;
• Comply with applicable legal obligations; and
• Enforce our Terms of Use and other agreements.

We do not use your data for advertising or sell your personal information to third parties.

3. How We Share Your Information

Service Providers

We share information with third-party service providers that help us operate the Services:

• Stripe, Inc. — payment processing. Stripe handles payment card data under its own privacy policy.
• HERE Technologies. — routing and mapping data used in the Trip Planner. Route queries (origin, destination, waypoints) are transmitted to HERE to generate route results.
• Backblaze B2. — off-site encrypted backup storage. Backup archives are encrypted before upload; Backblaze does not have access to the plaintext content.
• Email delivery provider. — transactional email delivery. We use a third-party email service to send account and subscription emails.

These providers are permitted to use your information only as necessary to provide services to us and are subject to confidentiality obligations.

Carrier Packet Recipients

When you use the Carrier Packet feature to send documents to a broker or other recipient, the selected documents are transmitted to the email address you specify. You are responsible for verifying the recipient's email address before sending. We do not share your Carrier Documents with any third party other than the recipient you designate, except as required by law.

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal process (such as a court order or subpoena), or if we believe disclosure is necessary to protect the rights, property, or safety of Money By The Mile LLC, our users, or others.

Business Transfers

If Money By The Mile LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you by email and/or a notice on the Site before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• TLS encryption for all data in transit;
• Access controls requiring authentication and an active subscription to access paid features and documents;
• Server-side session management with secure, HTTP-only session cookies;
• Email verification required before a subscription can be started;
• Encrypted off-site backups using AES-256-GCM and RSA-OAEP-SHA-256, with no plaintext retention after backup completion; and
• Payment card data handled exclusively by Stripe, Inc. — we do not store full card numbers.

No security system is perfect. We cannot guarantee that unauthorized parties will never gain access to your information. If you believe your account has been compromised, contact us immediately at support@moneybythemile.com.

5. Data Retention

We retain your account data, carrier information, documents, and load history for as long as your account is active and for a reasonable period thereafter to allow for account reactivation and to comply with our legal obligations. If you wish to request deletion of your data, contact us at support@moneybythemile.com. Certain data may be retained as required by law or for legitimate business purposes even after a deletion request.

Encrypted backup archives are retained for a period sufficient to support disaster recovery. Backup archives are encrypted and cannot be decrypted without the private key, which is held offline and not accessible to production systems.

For more detail on how we handle your documents and data after cancellation, see our Customer Data Protection and Document Handling Policy.

6. Your Rights and Choices

Access and Correction

You may access and update your account information through your account settings. To request access to, correction of, or deletion of your personal data, contact us at support@moneybythemile.com.

Email Communications

You may opt out of non-essential marketing emails by following the unsubscribe link in any such email. You cannot opt out of transactional emails that are necessary to service your account (such as subscription confirmations, renewal reminders, and payment failure notices).

Cookies

We use session cookies and similar technologies to operate the Services. You can manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Services.

7. Children's Privacy

The Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@moneybythemile.com and we will delete it.

8. Geographic Scope

The Services are operated in the United States and are intended for users located in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States. By using the Services, you consent to this transfer and processing.

9. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law, including the Michigan Identity Theft Protection Act. Notification will be sent to the email address associated with your account.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email to the address associated with your account and/or by a notice on the Site. The revised policy will be effective when posted. We encourage you to review this policy periodically.

11. Contact

Questions about this policy or requests regarding your personal data should be directed to:

Money By The Mile LLC
support@moneybythemile.com